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Increased Confidence
"I feel confident entering negotiations now—calmer, clearer, and more in control."
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Better Preparation
"The step-by-step approach gave me structure and clarity I’d been missing."
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Improved Skills
"Practical tools I can use every day. I’ve already seen the results."
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Introduction
Negotiation Tactics
Your Inner Conflict - Introduction & Goals
What is your inner conflict?
Social Conditioning Introduction
Your Social Conditioning
Wait: Stop to consider
Negotiation Tactic: There are NO rules in Negotiation.
Wait: Stop to consider
Inner conflict introduction
Day-2-day examples of your 'Inner Conflict'
Wait: Stop to consider
Exercise: Inner Conflict Awareness
Chapter 2: Your Inner Conflict - Summary
What is Negotiation? - Introduction & Goals
What is negotiation?
Wait: Stop to consider
Knowledge Check: What is negotiation?
Exercise: Everyday Negotiation Awareness
Chapter 3: Summary
The difference between Negotiation and Selling - Introduction and Goals
Yes, there is a difference!
30 Rock - Negotiating with Jack Donaghy
What can you learn from Jack Donaghy?
Wait: Stop to consider
Knowledge Check: What is the difference between negotiation and selling?
Wait Stop to consider
Exercise: Making the shift from Selling to Negotiating
Chapter 4: The Difference between Selling and Negotiating - Summary
The Kahvay Negotiation Compass and P.L.A.N.T analysis - Introduction & Goals
Every Negotiator needs a tool of their trade
The Kahvay Negotiation Compass: The Eastern and Western Negotiator
The Kahvay Compass
Wait: Stop to consider
P.L.A.N.T
Knowledge Check: P.L.A.N.T
Download: The Kahvay Negotiation Compass
Exercise: Navigating the Negotiation Compass with P.L.A.N.T. Analysis
Chapter 5: Summary
Negotiation is a game: Introduction & Goals
Negotiation is just like a game...
Wait: Stop to consider
Monty Python - Market Place Negotiation
The principles of the game...
What happens when you don't 'open extreme'...?
Knowledge Check: If negotiation is a game, what are the rules…
Exercise: Negotiation Game - Z.O.P.A. Challenge
Chapter 6: Summary
The Art of 'Questioning' and 'Listening': Introduction & Goals
To be an effective negotiator, you must master the art of 'Questioning' and 'Listening'
Types of Questioning
Be in control, be precise and use less words
In charge of the rules
Be prepared to repeat your question
Ask, ask again and ask again
Be prepared to NOT answer question's...
Learning when to not answer questions
Be prepared to be not satisfied by one answer
Dig deeper, ask more questions to gain more information
Knowledge Check: Questioning Skills
Listening skills
How to recognise a poor listener versus a good listener...
Negotiation Tactic: Silence is Golden!
Exercise: The Questioning and Listening Challenge
Chapter 7: Summary
Level 1 Quiz
So in Summary...
Whats next?
Tom
Level 1 Negotiator is great!
Learnt a lot, thankyou
Robert
Thanks!
highly recommend!